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Zinus Bunk Bed Retrofit Program

Why is the retrofit program being implemented?

Recently, a select few of our Zinus bunk beds were found to have some compromised parts, which have potential to make the top bunk unstable. To correct the fault, we are issuing a repair kit with brackets made to reinforce the affected areas. We strongly advise installing the provided brackets before continuing to use the bunk bed.

 

Are all Zinus bunk beds affected? How do I know if the model I own will require a bracket kit?

Affected products include the Zinus Craig Quick Lock MetaBedl Bunk , Zinus Aileene Easy Assembly Quick Lock Metal Bunk Bed, and Zinus Quick Lock Metal Bunk Bed in Navy. All other Zinus bunk beds are unaffected, and do not require a bracket kit for continued use. 

 

Can I continue using my bunk bed without the bracket kit?

We do not recommend continued use of your bunk bed without installing the provided brackets. For your safety, we highly advise using the bracket kit and instructions to reinforce the top bunk before using this product again.

 

What is the weight capacity of my bunk bed?

All bunk beds are built to support a maximum weight of 175 lbs on the bottom bunk, and 175 lbs on the top bunk. Exceeding the weight limits can put undue stress on the framework, compromising the bed’s structure and overall safety.

 

Can I get a refund for my bunk bed?

If you do not want to install the brackets of the retrofit kit, you may receive a refund of the purchase price. Please send a refund request to retrofit@zinusinc.com to do so. Proof of disposal will be required before a refund can be issued. If you decline to use the bracket kit and opt for a refund, you are representing that you have discontinued to use your bunk bed. Zinus disclaims any liability for injury that may result from an unstable top bunk bed that is used without installing the retrofit brackets, and you accept all risks associated with any continued use without the reinforcement brackets.

 

What kind of proof of disposal is required to receive a refund?

 In order to receive a refund, we recommend disposing of your bunk bed at any local disposal center in your area. Some organizations will even provide free pickup for large furniture disposals.

When your bed is collected, or when you drop it off, be sure to ask for a disposal receipt with the address and contact number of the place of disposal. Alternatively, a photo of the bunk bed being disposed of (shown in a dumpster or other trash receptacle) or retrieved from your possession may also be acceptable as proof of disposal. Please note that Zinus is not responsible for any incurred charges during the disposal process.

Once obtained, your proof of disposal should be emailed to retrofit@zinusinc.com. Upon receipt and review of your disposal confirmation, we will process your refund.

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