Yes. You may apply for a refund if you do not want to install the CPSC approved retrofit kit. Please send a refund request to retrofit@zinusinc.com to do so. Proof of purchase of a new bunk bed & disposal will be required before a refund can be issued. Bunk beds purchased as used will be offered a retrofit kit only. If you decline to use the bracket kit and opt for a refund, you are representing that you have discontinued the use of your bunk bed.

Affected products include the Zinus Craig Quick Lock Metal Bunk Bed , Zinus Aileene Easy Assembly Quick Lock Metal Bunk Bed, and Zinus Quick Lock Metal Bunk Bed in Navy. All other Zinus bunk beds are unaffected, and do not require a bracket kit for continued use.

All bunk beds are built to support a maximum weight of 175 lbs on the bottom bunk, and 175 lbs on the top bunk. Exceeding the weight limits can put undue stress on the framework, compromising the bed’s structure and overall safety.

No. We do not recommend continued use of your bunk bed without installing the CPSC approved kit. For your safety, we highly advise using the retrofit kit and instructions to reinforce the top bunk before using this product again.

Recently, a select few of our Zinus bunk beds were found to have some compromised parts, which have potential to make the top bunk unstable. To correct the fault, we are issuing a repair kit with brackets made to reinforce the affected areas. We strongly advise installing the provided brackets before continuing to use the bunk bed.

In order to receive a refund, we recommend disposing of your bunk bed at any local disposal center in your area. Some organizations will even provide free pickup for large furniture disposals.

When your bed is collected, or when you drop it off, be sure to ask for a disposal receipt with the address and contact number of the place of disposal. Alternatively, a photo of the bunk bed being disposed of (shown in a dumpster or other trash receptacle) or retrieved from your possession may also be acceptable as proof of disposal. Please note that Zinus is not responsible for any incurred charges during the disposal process.

Once obtained, your proof of disposal should be emailed to retrofit@zinusinc.com. Upon receipt and review of your disposal confirmation, we will process your refund.

Yes. Our focus is on keeping our customers safe and helping them enjoy a restful and restorative sleep. The use of fiberglass in our mattresses follows an industry-standard way to meet U.S. federal flammability standards for mattresses. We stand by the soundness of our mattress development and design, which are reflective of industry standards.

None of our mattress covers should be removed, and they are not washable. Removing the mattress cover could harm the fire safety barrier and void your warranty, so please always leave the cover on. There is a consumer label sewn into your mattress as a reminder not to remove the cover.

It is important to know that fiberglass has been used regularly by mattress manufacturers since 2007 to meet U.S. federal flammability standards for mattresses. None of our mattress covers should be removed, and they are not washable. Today, the covers that encase all our foam mattresses are securely fastened to the mattress with a zipper containing a multi-redundancy locking system to prevent customers from removing the cover.

Given our steadfast commitment to customer satisfaction, we are constantly looking for ways to create mattresses that reflect evolving consumer preferences and technologies. As such, we are transitioning away from using fiberglass to a rayon-based fire safety barrier in all of our mattresses

No. For your safety, please stop using the bed frame until you install the repair kit that reinforces the metal bed frame.

You may download a PDF file with Assembly Instructions for your bedframe.

OPLBB Quick Lock Classic Metal Bunk Bed

RPBB Quick Lock Twin over Twin Metal Bunk Bed

NTBB Quick Lock Metal Bunk Bed

A link with video instructions showing how to complete the easy repair is below.

If you have any questions about the repair, please call us at 800-613-1225 from 8:30am to 4:30pm Pacific Time, Monday through Friday.

We estimate that, once we receive your registration, we will be able to ship your kit to you – free of charge – within 7-10 business days. Shipping time may vary depending on your location.

The assembly kits for Zinus SmartBase® Euro Slat bed frames sold between May 2022 and November 2022 did not include reinforcing brackets for installation on the corners of the metal frame, which can lead to the frame collapsing, posing an injury hazard. Zinus is voluntarily recalling the bed frames to provide a free repair kit that reinforces the metal bed frame.

The repair kit includes eight (8) reinforcing brackets, all necessary hardware, and printed instructions for installation.

No. Only those bed frames manufactured between March 2022 and October 2022 are subject to the recall. If you purchased your bed frame between May 2022 and November 2022, you may have a recalled product.

If you have any difficulty installing the repair kit, please watch the video on this page for step-by-step instructions and examples. If you have any questions, please call us at 800-613-1225 from 8:30am to 4:30pm Pacific Time, Monday through Friday.

You may download PDF files with Assembly Instructions for your bedframe:

Twin Size

Full Size

Queen & King Size

A link with video instructions showing how to complete the easy repair is below. If you have any questions about the repair, please call us at 800-613-1225 from 8:30am to 4:30pm Pacific Time, Monday through Friday.