Zinus has voluntarily issued a product recall for three of its bunk beds, in cooperation with the U.S. Consumer Product Safety Commission (CPSC) under its Fast Track Recall process. The welds that secure the upper bunk can come apart causing the upper bunk to collapse, posing fall and injury hazards. We recommend you cease using the product immediately and either install the retrofit kit which we will send to you (see below) or dispose of your product for a full refund.
To prevent any injuries, Zinus has designed an easy-to-install retrofit kit that's CPSC approved and we will ship it to your home so you can continue to use your bunk bed with peace of mind. A refund is also available should that be your preference.
We request you to fill out the form below to order your CPSC approved retrofit kit that will be shipped to your home at no cost.
Prior to submitting your information, please inspect the welds supporting the top bunk at the four lower corners of the upper foundation. If you observe any damage to any weld, cease using the product immediately and apply for a full refund. Please email email@example.com to claim a full refund on the value of your bunk bed. Proof of purchase of a new bunk bed & disposal will be required before a refund can be issued. Bunk beds purchased as used will be offered a retrofit kit only.
If you do not observe any damage to the welds, you have the option of completing the information fields below so that we can send you a retrofit kit with reinforcement brackets to support the top bunk in the event that welds fail in the future, or applying for a full refund.
If you have further questions regarding the retrofit program, please scroll down to our FAQs below. You may also reach out to us toll free at (800) 613-1225 for any other questions or inquiries.
Why is the retrofit program being implemented?
Recently, a select few of our Zinus bunk beds were found to have some compromised parts, which have potential to make the top bunk unstable. To correct the fault, we are issuing a repair kit with brackets made to reinforce the affected areas. We strongly advise installing the provided brackets before continuing to use the bunk bed.
Are all Zinus bunk beds affected? How do I know if the model I own will require a bracket kit?
Affected products include the Zinus Craig Quick Lock Metal Bunk Bed , Zinus Aileene Easy Assembly Quick Lock Metal Bunk Bed, and Zinus Quick Lock Metal Bunk Bed in Navy. All other Zinus bunk beds are unaffected, and do not require a bracket kit for continued use.
Can I continue using my bunk bed without the bracket kit?
No. We do not recommend continued use of your bunk bed without installing the CPSC approved kit. For your safety, we highly advise using the retrofit kit and instructions to reinforce the top bunk before using this product again.
What is the weight capacity of my bunk bed?
All bunk beds are built to support a maximum weight of 175 lbs on the bottom bunk, and 175 lbs on the top bunk. Exceeding the weight limits can put undue stress on the framework, compromising the bed’s structure and overall safety.
Can I get a refund for my bunk bed?
Yes. You may apply for a refund if you do not want to install the CPSC approved retrofit kit. Please send a refund request to firstname.lastname@example.org to do so. Proof of purchase of a new bunk bed & disposal will be required before a refund can be issued. Bunk beds purchased as used will be offered a retrofit kit only. If you decline to use the bracket kit and opt for a refund, you are representing that you have discontinued the use of your bunk bed.
What kind of proof of disposal is required to receive a refund
In order to receive a refund, we recommend disposing of your bunk bed at any local disposal center in your area. Some organizations will even provide free pickup for large furniture disposals.
When your bed is collected, or when you drop it off, be sure to ask for a disposal receipt with the address and contact number of the place of disposal. Alternatively, a photo of the bunk bed being disposed of (shown in a dumpster or other trash receptacle) or retrieved from your possession may also be acceptable as proof of disposal. Please note that Zinus is not responsible for any incurred charges during the disposal process.
Once obtained, your proof of disposal should be emailed to email@example.com. Upon receipt and review of your disposal confirmation, we will process your refund.