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We're here to help

Looking for answers? You've come to the right place.

Our customer service team is currently out of the office and will reopen at 5am PST Friday, Nov. 28, 2025.
In the meantime, you can find answers to many common questions in our FAQ page

Thank you and happy holidays— we’ll be back online soon!

💚 The Zinus Team

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1(800)613-1225

Frequently Asked Questions

Support FAQ Page

Mattresses + Toppers

Platform Bed Frames + Foundations

Sofas

Warranty + General FAQs

Shipping + Returns

Safety Recall

Important Safety Recall

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Need Help? Contact us 7 days a week

Our hours of operation are Monday - Friday 5 am PST to 10pm PST; Saturday and Sunday 6am PST to 6pm PST

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